Four-Leg Duck Down Puffer

We offer 14-day returns for items that are unused and in their original packaging.

If the size isn’t right or the item wasn’t what you expected, just contact us and we’ll help you with a smooth return.

For size or preference returns, standard return shipping applies.

If your item arrives damaged or incorrect, we will cover all costs and make it right immediately.

We’re here to help you find the right fit the first time — feel free to message us anytime before ordering.

Shipping usually takes 5–25 business days, depending on product availability, carrier speed, and holiday periods.

You can request a return within 14 days of receiving your order. Items must be unused, in original condition and packaging, with proof of purchase. Customers cover return shipping unless the item arrived damaged, defective, or incorrect.

Some items are non-refundable, including personalized products, used pet clothing/accessories, opened consumables, and clearance items.

Refunds are issued to your original payment method once the return is received and inspected. If you haven’t received your refund after 15 business days, contact us at info@pawplanets.ca